Returns & Exchanges
At Etat Libre d'Orange, we want you to be fully satisfied with your olfactory experience. If your fragrance is not the perfect fit, we accept returns of unopened and unused products in their original packaging within 14 days of delivery.
Initiate Your Request
Contact our customer service team via the official portal with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Carefully pack the unopened perfume bottle in its original box and protective cellophane to ensure it remains secure during transit.
Ship the Product
Affix the provided return label to your parcel and drop it off at an authorized carrier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our warehouse confirms the item is in pristine condition, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing